Pleasant Air Heating and Cooling Inc. ( Pleasant Air Heating and Cooling Inc., “we”, “our”) respect your privacy and are committed to using responsible practices in the collection, maintenance and use of your personal information. This privacy policy explains our online information practices and applies to your use of pleasantairhvac.com (the “Website”) and other services offered through the pleasantairhvac.com (the “PrivacyPolicy”).

Personally Identifiable Information

Throughout our Website, you may voluntarily submit information that personally identifies you (“Personally Identifiable Information”). In general, you can visit our Website without telling us who you are or sharing any Personally Identifiable Information about yourself except as follows. We only collect Personally Identifiable Information about you if you choose to share it with us. 

For example, you may choose to provide Personally Identifiable Information by contacting us via Email or the contact form on our website. Personally Identifiable Information may include, but is not limited to, your name, Email address, physical address, phone number, and messages that you can send to us.

Anonymous Usage Data

Like many other websites, ours may collect anonymous usage data (“Non-Personally Identifiable Information”) about your activity at this Website. We may store information about the type of browser you are using, your Internet Protocol (“IP”) address, the time, date, and length of your visit; and the referring site. This information is collected via computer code sent to your computer (commonly referred to as a “cookie”). The cookie will not expire, unless you manually delete it or set your browser to reject it. If you do not accept the cookie, however, you may have difficulty navigating our full Website.

Use of Information

We use Non-Personally Identifiable Information to manage this Website. We may analyze aggregated anonymous information on the pages visited by our users to make our Website more accessible and useful. Further, we may share this data with third parties, usually to provide services for Pleasant Air Heating and Cooling Inc. associated with the maintenance of the Website.

Except as outlined in this Privacy Policy or on the Website, Pleasant Air Heating and Cooling Inc. will not sell or share your Personally Identifiable Information to others without your consent. If you choose to submit Personally Identifiable Information to the Website, we will use the information for the purpose you requested.

In addition, we may share this information with third parties to fulfill your request or to provide other services that may be of interest to you. If you do not wish Pleasant Air Heating and Cooling Inc. to use your information in this manner, then do not submit any Personally Identifiable Information to us. In addition, Pleasant Air Heating and Cooling Inc. may disclose Personally Identifiable Information about you if we believe in good faith that the law requires it (such as a subpoena, court order or a law enforcement request), or if we reasonably believe it is necessary to protect our legal interests. The information collected from you may be transferred to a third party in the event of a sale, acquisition, merger or bankruptcy involving us.

Links to Other Websites

For your convenience, our Website may contain links to other websites whose information and privacy practices are probably different than ours. If you choose to use these links, you will leave our Website, and will then be subject to the privacy and information practices of those websites. We do not control and are not responsible for any of their content or their privacy policies, if any. We do not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you choose to access any of the other websites listed on our Website, you should understand that you do so at your own risk.

Security

We employ commercially reasonable security measures to reduce the risk of unauthorized access to your Personally Identifiable Information. However, we cannot and do not guarantee that these measures will be sufficient to protect against all efforts to gain unauthorized access to that information.

Children’s Privacy

We are committed to complying with the Children’s Online Privacy Protection Act (COPPA). Our Website is not directed to children, and we do not knowingly collect Personally Identifiable Information from children. If we receive Personally Identifiable Information that we discover was provided by a child, we will promptly destroy such information. Schools and parents should supervise their children’s online activities and consider the use of other means to provide a child-friendly, online environment. If you would like to learn more about COPPA, visit the Federal Trade Commission home page at www.ftc.gov

California Privacy Rights

Pursuant to California Civil Code Section 1798.83, California residents may request certain information regarding our disclosures in the prior calendar year, if any, of their Personally Identifiable Information to third parties for their own direct marketing purposes. To make such a request, please Email us with “California Privacy Rights Request” in the subject line. You must include sufficient detail for us to locate your file; at a minimum, your name, Email and postal address.

California “Do Not Track” Disclosures

We do not track your on-line activity across other websites, nor do we knowingly permit any third-parties to conduct online tracking of you while you are visiting our Website. Consequently, we do not respond to your browser’s Do Not Track signal.

Application of United States Laws

Our Website is based on computers located in the United States. Your Personally Identifiable Information will be used and stored in the United States, where data protection and privacy regulations may differ from the level of protection as in other parts of the world.

How to Contact Us

If you have any questions or concerns about Pleasant Air Heating and Cooling Inc.’s Privacy Policy or its implementation, you may contact us using the information provided on this Website’s “contact us” section. If at any time you decide that we should no longer hold any of your personal data, or wish to change the use to which any such data can be put, please let us know by emailing us.

Consent and Revisions

Pleasant Air Heating and Cooling Inc. may amend this Privacy Policy at any time without specific notice to you. You can determine if this Privacy Policy has been revised since your last visit by referring to the “Effective Date” at the top of this page. Your use of our Website constitutes your acceptance of the terms of the Privacy Policy as amended or revised by us, and you should review this Privacy Policy each time upon visiting the Website to stay informed of its terms.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

More information regarding compliance to the California Privacy Rights and Enforcement Act of 2020 here: https://support.google.com/google-ads/answer/9614122?hl=en

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

Facebook

Facebook’s advertising requirements can be summed up by Facebook’s Advertising Principles. They are put in place to provide a positive experience for users.

https://www.facebook.com/policies/ads/

Facebook uses first-party cookies (such as the Facebook Pixel) to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website, in accordance with their policies linked above.

We do not personally collect this information.

Opting out:

Users can set preferences for how Google and Facebook advertise to you using the Google Ad Settings page and Facebook Ad Settings page.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email:

• Within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.

To be in accordance with CANSPAM we agree to the following:

• NOT use false, or misleading subjects or email addresses

• Identify the message as an advertisement in some reasonable way

• Include the physical address of our business or site headquarters

• Monitor third party email marketing services for compliance, if one is used.

• Honor opt-out/unsubscribe requests quickly

• Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can email us at [email protected] or you can follow the instructions at the bottom of each email to unsubscribe and we will promptly remove you from ALL correspondence.

SMS / Text Message Communications

Pleasant Air Heating and Cooling Inc. offers SMS/text message communications to customers who voluntarily opt in to receive them. By providing your mobile phone number and opting in, you agree to receive text messages from us related to your service.

How to opt in. You may opt in to receive SMS messages from Pleasant Air Heating and Cooling Inc. by (a) submitting your mobile number through a form on our Website and checking the SMS consent box, (b) providing your mobile number and verbal or written consent when scheduling service by phone or in person, or (c) texting a keyword such as START to one of our published business numbers. By opting in, you confirm that you are the subscriber or customary user of the mobile number provided and that you authorize Pleasant Air Heating and Cooling Inc. to send recurring text messages to that number.

Types of messages. Messages may include appointment confirmations and reminders, technician arrival notifications, service updates, billing and payment notifications, responses to your inquiries, maintenance reminders, and occasional promotional offers or seasonal service announcements.

Message frequency. Message frequency varies based on your interactions with us and the services you have requested. You should generally expect to receive no more than a reasonable number of messages per month tied to your account activity (for example, appointment reminders and service updates as they occur). Promotional messages, if any, will be sent on a limited basis.

Message and data rates. Message and data rates may apply depending on your wireless carrier and mobile plan. Pleasant Air Heating and Cooling Inc. is not responsible for any charges imposed by your carrier.

How to opt out. You can opt out of SMS messages at any time by replying STOP to any text message you receive from us. After you send STOP, we will send a confirmation message and will not send you additional SMS messages, except as required to confirm your opt-out. You may also reply HELP for assistance, or contact us using the information in the "How to Contact Us" section above.

Carrier disclaimer. Carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice.

Mobile Information and Third Parties

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories of personal information described in this Privacy Policy are governed by the disclosure terms set forth elsewhere in this Privacy Policy.

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